Do I need a ticket to visit QAGOMA?

Entry to the Gallery is free, some exhibitions, cinema screenings and events may require a paid or booked ticket.

Ticket types and pricing

We offer a variety of ticket types and pricing, as these can vary, it is best to check the dedicated exhibition, cinema or event page on the website for this information.

Where can I purchase tickets?

Tickets can be booked online via the relevant exhibition, cinema or event page on QAGOMA’s website, or over the phone via the QTIX Call Centre.

QTIX Call Centre

• 136 246

QTIX is QAGOMA’s Ticketing provider, with a call centre and box office operating within the QPAC building in the Cultural Centre. QTIX Call Centre open hours details are available via on their website.

Exhibition and Cinema tickets are also available for purchase on arrival at the Gallery (unless sold out). We recommend booking in advance online to ensure your preferred entry time/date is available. Last timed-entry session is 4.00pm daily, exhibition closes at 5.00pm.

What if I can’t find my ticket?

Pre-purchased tickets are sent from our ticketing provider, QTIX, from the email address info@qtix.com.au.

Separate emails are sent for each event, even when booked in a single transaction. These emails can sometimes be directed to spam (or other ‘tabs’ like ‘Promotions’ in Gmail).

If you are having trouble locating your pre-purchased tickets you can contact QTIX.

For exhibition or cinema tickets only, staff at the ticket desk can assist by looking up your booking and printing or emailing your tickets.

Can I get a refund or exchange?

Tickets are not refundable, in line with the terms and conditions agreed at sale, or transferable if you change your mind, with the exceptions below.

The exception is timed-entry and flexi exhibition tickets and selected tickets to QAGOMA events which can be exchanged, only if noted on the ticket, up to one day prior to the original date subject to terms & conditions below.

To exchange tickets, use the link on the original exhibition or event ticket or contact QTIX on 136 246.

Tickets may only be exchanged for the same exhibition or event, subject to availability.

Exchanges will only be made for tickets purchased through the authorised ticket seller for the venue, i.e. QTIX.

Exchanges into new dates will be valued at the current ticket price for that timed-entry or flexi exhibition ticket or event ticket. Additional payments will apply if choosing a date or price level that costs more than the original ticket value, or if the original ticket value was from an originally discounted ticket into a timed-entry exhibition session or event with no discounts available. Exchanging to a lower priced ticket is not possible online.

New special offers may not be applied to exchanged tickets.

Exchanges may not be made to reduce the total number of tickets originally purchased.

Upon exchange, original tickets will be voided and will not allow access to the exhibition or event. Customers must present newly issued tickets for entry into the exhibition or event.

Other exchange restrictions may apply. This exchange policy may change or be revoked without notice.

Refunds or exchanges will not be permitted for arriving late or missing the exhibition session or event due to changes in personal circumstances.

Please note, rescheduling is not available if an event is sold out.

What if I’m running late for my timed entry session?

If you are running late, and have missed your booked entry time, visit the Ticket Desk and staff will do their best to place you in the next available session. There may be a short wait to manage capacity.

Do you accept companion cards?

We accept Government issued companion cards for all ticketed exhibitions.

Companion card holders are entitled to a concession priced ticket, and a complimentary ticket for their support person. Show your valid companion card to Ticket staff at the exhibition entry to receive a complimentary ticket for your companion.

For cinema screenings and other events, please contact us in advance so we can ensure adequate capacity is reserved.

What is a concession?

Individual patrons must show concession cards at the exhibition entry to receive concession ticket price. Please note our concessions are not age based. If you do not have a valid concession card at entry, you will be required to pay the difference to exchange your ticket for a general entry ticket.

Eligibility for standard concession entry includes:

• State and regional Gallery Guides - Association of Australian Gallery Guiding Organisations (AAGGO)
• Full Time Australian Tertiary and TAFE Students
• Full Time International Tertiary and TAFE Students with ISIC card and individual institution cards
• Queensland Government Seniors Card Holders Card Holders – Department of Human Services / Commonwealth Seniors Health Card / Health Care Card
• Department of Veteran Affairs / Repatriation Health Card (Gold and White)
• National Association of the Visual Arts Members (NAVA) – Premium or Premium Plus only
• Australian Museums and Galleries Association Membership Card (AMaGA)
• Evidence of Status (EIS) or a Residence Determination (RD) ImmiCard issued by the Department of Home Affairs. (Asylum seekers)

The following Concession Cards are not accepted by the Gallery:

• Senior Business Discount Cards
• National Seniors Cards
• Carer Business Discount Card
• International Seniors Cards (including New Zealand)

What is timed-ticketing?

Timed ticketing is used for all ticketed exhibitions at QAGOMA, it manages the flow of visitors though the space and avoids overcrowding. Sessions are every 15 minutes from 10.00am to 4.00pm daily, the session time printed on your ticket allows for a 15 minute entry window.

How long can I stay in the exhibition?

Once you have entered the exhibition you are free to stay as long as you like in the space. For our ticketed exhibitions, we recommend approximately one hour.

Can I visit more than once with my ticket?

Timed-entry tickets are single entry. There is no ‘exit’ time, but we recommend at least one hour to enjoy the exhibition.

For a flexible ticket option, Flexi Pass tickets are available for purchase online. Flexi passes can be used by a single ticketholder for multiple entries on the date of visit.

Multi Passes

A Multi Pass entitles a single person to 5 entries for a specific exhibition. The identification card that the holder used to validate the Season Pass must be shown each time the Multi Pass is used.

Multi Passes are not valid for Special Events, such as GOMA Friday Nights, and are not transferrable to any other person than the Multi Pass holder.

To access Multi Pass select ‘buy a multi pass’ from the ticket page.

Visitors can upgrade their single-entry ticket to a multi pass by visiting the Ticket Desk on the same day of their visit.

Can I purchase tickets as a gift?

Currently we do not have gift tickets available, however, tickets can be used by anyone, regardless of who purchased them, so purchasing tickets and forwarding them as a gift is very easy.

Simply select a date and time when you purchase, this can then be changed by the recipient by following the reschedule link on the ticket confirmation email. Alternatively, Multi Passes do not require a date and time to be selected when purchasing, or our gift Memberships include a free exhibition ticket that can be used at any time.

How do I book a group?

To book a group of 8 or more to see a ticketed exhibition, take advantage of the Groups 8+ price when selecting your tickets online.

If you’re a teacher, a tour operator, representing a not-for-profit community association, private organisation or professional body, QAGOMA offers an exciting range of tours, programs and experiences. Visit Group Bookings for further details.